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Report a Bug

Help us improve OxyMade by reporting issues you encounter.

Found a bug? Help us make OxyMade better by reporting it.

Before Reporting

Please check these common issues first:

  1. Is it a known issue? Check the FAQ for common problems
  2. Are you on the latest version? Update OxyMade and try again
  3. Is it a conflict? Try disabling other plugins temporarily
  4. Clear caches - Clear browser, plugin, and Oxygen caches

How to Report a Bug

Contact Support

Report bugs via our contact form:

Report a Bug

Include This Information

To help us resolve your issue quickly, please include:

1. Environment Details

OxyMade Version: [e.g., 0.1.8]
WordPress Version: [e.g., 6.4.2]
Oxygen Version: [e.g., 6.0]
PHP Version: [e.g., 8.0]
Browser: [e.g., Chrome 120]

2. Description

  • What were you trying to do?
  • What did you expect to happen?
  • What actually happened?

3. Steps to Reproduce

  1. Step 1
  2. Step 2
  3. Step 3
  4. See error

4. Screenshots or Video

If applicable, include:

  • Screenshot of the error
  • Screenshot of browser console errors
  • Short video showing the issue

5. Error Messages

Copy any error messages you see:

  • PHP errors from debug.log
  • JavaScript console errors
  • On-screen error messages

Getting Debug Information

Finding Your Versions

OxyMade Version:

  • Go to Plugins in WordPress admin
  • Find OxyMade in the list
  • Version shown next to plugin name

WordPress Version:

  • Go to Dashboard > At a Glance section
  • Or Dashboard > Updates

Oxygen Version:

  • Go to Plugins in WordPress admin
  • Find Oxygen/Breakdance in the list

PHP Version:

  • Go to Tools > Site Health > Info > Server
  • Look for “PHP Version”

Enabling Debug Logging

To capture PHP errors, add to wp-config.php:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Errors will be logged to /wp-content/debug.log

Browser Console Errors

  1. Open browser Developer Tools (F12)
  2. Click the Console tab
  3. Reproduce the issue
  4. Screenshot or copy any red error messages

Bug Report Template

Copy and fill out this template:

## Bug Description
[Brief description of the bug]

## Environment
- OxyMade Version:
- WordPress Version:
- Oxygen Version:
- PHP Version:
- Browser:

## Steps to Reproduce
1.
2.
3.

## Expected Behavior
[What should happen]

## Actual Behavior
[What actually happens]

## Error Messages
[Any error messages seen]

## Screenshots
[Attach or link to screenshots]

## Additional Context
[Any other relevant information]

Response Time

We typically respond to bug reports within:

  • Critical bugs: 24-48 hours
  • Standard bugs: 3-5 business days

Priority is given to:

  • Security issues
  • Bugs preventing core functionality
  • Issues affecting many users

What Happens Next

  1. We’ll acknowledge your report
  2. We’ll try to reproduce the issue
  3. We may ask for additional information
  4. Once confirmed, we’ll add it to our issue tracker
  5. You’ll be notified when a fix is released

Security Issues

For security vulnerabilities, please do not post publicly. Instead:

  1. Email directly to security contact
  2. Include “SECURITY” in subject line
  3. Provide detailed reproduction steps
  4. We’ll work on a fix privately
  5. You’ll be credited in the changelog (if desired)

Thank You

We appreciate you taking the time to report bugs. Your feedback helps make OxyMade better for everyone!

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